FAQs

Do I Have the right to take my vehicle to the shop of my choice?

Insurance companies may recommend certain shops, but you have the right to choose the repair facility you trust. It is illegal for an insurance company to tell you where to get an estimate or have your vehicle repaired.

 

How soon can I bring my car in for repairs?

Give us a call at one of our three locations and we will schedule your vehicle for repairs as soon as possible. We do our best to accommodate all of our customers’ needs.

 

Do I need to contact more than one shop for an estimate?

No, you do not. Generally, only one estimate from the shop of your choice is required unless your insurance policy specifies otherwise. California law requires you be given a written estimate before repairs begin.

 

Do you offer any type of warranty with your repairs?

We provide a Lifetime Guarantee on all of our repairs for as long you own the vehicle.

Am I responsible for the cost of repairs?

Yes, you are usually responsible for payment to the repair facility unless your insurance policy specifies otherwise. Your insurance company will pay you for the loss minus applicable deductibles or depreciation. Any arrangements for payments by your insurance company are your responsibility.

My car is not drivable; can I have it towed to your shop?

Yes, you can. We offer 24-hour towing services through Golden Gate Tow Inc., which will get your car or truck to one of our three locations safely and securely.

Do you offer rental car services?

We have rental cars available on-site at each of our three locations through Enterprise Rent-A-Car®. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out more information about your rental coverage and any limitations.

How long will it take to complete the repairs?

The amount of time it takes to repair your vehicle depends on the severity of the damage and level of repairs needed. Once you receive your estimate from an Alioto’s team member, please ask how long your repair will take to complete once you drop off your vehicle. We strive to have your vehicle repaired and back to you in a timely manner. Repairs can get delayed as a result of finding additional damage or waiting for information from your insurance company. We will keep you updated if additional time is needed.